Case studies on consolidating it service desks
This enterprise is less likely to consider IT infrastructure consolidation for several reasons: The idea of shared services through consolidation of any of these activities rarely sees the light of day – who in his or her right mind would even consider such a monumental paradigm shift?Nevertheless, there have been successful IT infrastructure consolidations in these two types of enterprises.The rail traveler (individual customer) has one-type of convenience, the passenger train with a variety of services and configurations; passenger cars, sleeping cars, dining cars, lounge cars, observation cars, etc.The commercial customer has the freight train with several types of configurations; a box car, a tanker car, a refrigerated car, a grain hopper car, a flat bed car to carry tractor trailers or containers, a semi-open car where goods can be stacked on pallets, etc.Then, several years later, the “before” benchmark data can be measured against the “after” result.Unfortunately during the ensuing years, technology has marched on; half the infrastructure has been upgraded or replaced so that what is can no longer be fairly measured against what was.
The railway’s infrastructure is comprised of people and equipment dedicated to insuring that passengers and freight get to where they need to go safely and quickly, regardless of purpose or destination. The common supporting systems regardless of internal or external customer business requirements are communications (all media), computers, operating systems software, peripherals, standards, connectivity, maintenance, help desks, vendor management, technology architecture, and engineering.
What travels upon this infrastructure are business applications that perform the commercial or support functions of the enterprise and its customers.
When discussing IT infrastructure consolidation, the questions that every enterprise should ask are: For those who propose and support consolidation, the tendency is to answer in the affirmative to all these questions.
This paper was developed to provide general background to assist clients in decisions related to outsourcing IT.
Please note that this paper presents professional opinions intended to apply generally and that clients must take appropriate care to evaluate them in light of their specific needs. makes no representations, warrantees or guarantees of any sort as to the applicability of the opinions presented in this paper.
The suggestion here is to minimize the tendency to use cost as a measure and focus on the desired end game even if it’s at a greater cost.